Back to All Events

Webinar: Customer Experience Optimization

Businesses measure success in different ways. A e-commerce retailer measures success in basket conversions, a healthcare provider measures success as lives saved, an insurance provider measures success as policies taken up.

However two things remain consistent across industries: all businesses want to succeed and all businesses use software to drive that success.

In this webinar, we will explore the concept of Customer Experience Optimization — measuring the impact of user behavior against desired business results for digital software processes.