Customer Experience Insights (CXI) helps you increase engagement, conversions, and revenue by analyzing and optimizing your digital experience in production. CXI works by monitoring everything about your digital experience from user behavior and conversions to performance and functionality, understands how the technical behaviors drive business outcomes, identifies bottlenecks, and recommends optimizations to improve your conversions.

CXI-diagram-website.jpg
 

Key Benefits of Customer Experience Insights (CXI)

 
gray-lineArtboard 1 copy72 (12).png

Comprehensive User and Server Monitoring

Monitor everything about your digital experience with reliable real-user and synthetic monitoring

 

 

gray-lineArtboard 1 copy72 (11).png
dark-lineArtboard 172 (5).png
dark-lineArtboard 172 (6).png

Intelligent Analytics

Intelligent analytics helps you to quickly understand technical issues impacting your digital experience, which user segments these are impacting, and why they happened

Business Impact

Understand how technical behaviours drive business outcomes and where to focus your development and infrastructure investment

Optimize

Automatically analyze performance to identify bottlenecks and optimizations

Our CXI Product Suite

 

Useful resources

In The News

Webinars

With Eggplant’s help, we’re uncovering and fixing the things that are slowing down our website. And having a faster website is already making a positive impact on our business, with better conversion rates and lower bounce rates. I can highly recommend Eggplant’s products and expertise.
— Jemima Ferguson, Head of Customer Marketing and Ecommerce, COOK
cook_food_logo.png

Any platform. Any browser. Any software.