Year after year the Customer Experience Management Telecoms returns, helping telecoms businesses around the world to take their customer experience (CX) strategies one step further.
This year operators will gather to assess telecom limitations and seek out opportunities for CX and revenue growth through thinking outside of the box of standard offerings, common CX processes and customer service.
Although there are many challenges and obstacles to overcome, the question on most people’s minds is “How do we keep the pace with our customers to remain relevant in the highly digitalised world of increased competition from new arising sources?”
Eggplant are sponsors at this year’s Customer Experience Management in Telecoms Global Summit. We are exhibiting at booth number 10.