The Best Digital Experience Wins

In the highly competitive financial services industry, companies’ online and mobile interactions with customers are make-it or break-it experiences. Users expect a delightful digital experience that builds in flexibility and resilience in the face of mobility and changing device and network connectivity, as well as a reassuring level of security. Usually, the best digital experience wins.

Challenger banks with more nimble and less expensive operating models are disrupting the industry — and in the next 5 years, could steal an estimated 35 percent of market share from traditional banks. To compete effectively, financial services companies are undergoing digital transformations to upgrade to modern software testing techniques and incorporate digital initiatives like person-to-person payments, mobile wallets, and omnichannel banking. All of which require significant investments in terms of money and effort.

Developing and testing digital apps in the finance industry is complex, thanks in large part to continuous demand for innovative features in a backdrop of ever-evolving regulations, and the testing required for complicated technologies in highly secure and constrained environments. All of this takes place in a DevOps world where teams need continuous tester support to regularly roll out new app releases. And don’t forget about sophisticated and diverse IT systems — like customer-facing services delivered via browsers and secure mobile apps, and essential back-office systems.

There just isn’t enough time to manually test apps anymore, and it typically takes longer for open-source solutions to be compatible with new technology. Institutions need more automation to keep testing at the pace of DevOps and market demand. Gone are the days of simply ensuring the code works to specification. Now, you have to ensure your apps delight customers.

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Case Studies

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We know what you're up against

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Omnichannel banking challenges

Competing effectively for banking customers means providing a reliable, relevant, and consistent UX across multiple channels — while still providing your legacy, bread-and-butter services, now and in the future. Can you balance these elements to meet user expectations, support a complex experience, and integrate everything across all channels and back-office systems?

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Performance pressures

If your banking portal or your mobile app doesn’t perform as expected, frustrated customers won’t hesitate to shift their money and loyalty to your competitors. How well can you monitor transaction spikes and execute stress and load tests to ensure you can handle multiple transactions all the time?

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Security, regulations, and compliance

Testing plays a huge role in ensuring your applications comply with international standards and regulations, and in protecting against hackers who target digital banking portals. People who bank via mobile still aren’t convinced that something like direct deposit is secure, and often log in on desktops to perform transactions. Does your software testing strategy follow best practices to keep everything secure for your financial institution and your customers?


Address Your Digital Banking Testing Challenges With Eggplant Solutions

The Eggplant Digital Automation Intelligence Suite enables end-to-end test automation to help you innovate to delight customers, comply with regulations, and provide reliable, stable performance of your systems and apps.

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Future-proof your testing

Test any technology using technology-independent UI automation testing that’s ideal to test your constantly changing websites, the UX, and support for multiple and concurrent users.

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Incorporate scriptless testing

Play to the strengths of your teams with scriptless test creation and record and playback features that offer a different automation approach, while preserving your manual workflow.

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Test from the user perspective

Run one script across all platforms, and test the full UX within your enterprise apps using intelligent image and text recognition and search.

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Keep pace with DevOps

Use highly productive, robust, low-maintenance scripting that’s four to seven times faster than other automation tools. And test everything in-house, behind your secure firewalls.

 
The intuitive nature of Eggplant and its ease of use, as well as the speed with which we would be able to demonstrate results, were significant factors in its favour.
— Graham Moran, Independent QA Consultant
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