Ensure QA in a Regulated, Sensitive Industry

A quick scan of an ID bracelet provides hospital staff with a patient’s electronic health record (EHR)/electronic medical record (EMR): past medical history, vital signs, diagnoses, medications, lab data, insurance and demographic information — even data from fitness wearables. Healthcare companies are fully embracing technology and many patients are on board — downloading and using mobile apps, engaging in virtual doctor visits, participating in wellness-rewards programs.

This shift to a digital-centric healthcare environment highlights the criticality of effective software testing, even though hospitals don’t literally run on software. Any glitches in areas like clinical support systems, digital imaging (PACS), EHR/EMR management, and hospital practice administration can have serious implications. Like privacy breaches of sensitive patient data. Costly HIPAA violations. Product or system failures that compromise patient care. And a frustrating user experience.

Part of the solution lies in using test automation technology and QA best practices that help significantly cut testing time. Which translates to lower costs, greater efficiency, and more time to innovate to improve patient care. So, what’s holding healthcare organizations back? Complex, time-consuming manual testing methods, and leaders who are reluctant to make new investments that impact their already tight budgets.

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Case Studies


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EMR/EHR systems testing

Doctors, nurses, and administrators continuously share feedback about process changes and system improvements. Your test teams are under pressure to understand those changes and provide frequent release updates. How quickly and reliably can you test dynamic patient records and highly graphic images, while rolling out enhancements to update systems that are paramount to patient care?


Resource constraints

Not all teams are testing experts, and your tech-savvy resources are short on bandwidth to test everything that needs to be tested. But they’re all critical links in the chain to ensure everything is tested properly. What’s your strategy to help staff test productively and efficiently, given their skill levels, and current and anticipated workloads?


End-to-end and cross-platform testing

It’s tough to test end-to-end use cases that touch multiple, integrated systems. Teams often run into hiccups with cross-platform testing when trying to automate end-to-end scenarios (EMR systems on Windows, medical devices running on QNX, mobile devices on iOS). If you’re not doing this type of testing, or not doing it well, how can you ensure you’ll deliver new capabilities or updates on time?


Security and privacy concerns

You need to protect sensitive patient and hospital data at all costs or risk non-compliance and potential litigation. How effectively can you test in a secure, encrypted environment like Citrix, or test enhancements to key systems without modifying them?

Solve Your Healthcare Challenges With Eggplant Solutions

The Eggplant Digital Automation Intelligence Suite enables end-to-end test automation to help you quickly deploy changes to EMR systems, and use monitoring and predictive analytics to truly test the medical professional and patient experience.


Incorporate scriptless testing

Eggplant solutions offer scriptless test creation and record and playback features for a different approach to automation, while preserving your manual workflow.


Test the system you’re deploying

Use non-invasive solutions that don’t modify the application under test or compromise security in systems such as EHR/EMR, PACS, billing, and cardiology.


Reduce manual testing errors

Take advantage of highly accurate automation testing capabilities around end-to-end, cross-platform, medical devices, mobile, and new technology.


Test any technology

Conduct performance testing on whatever technology you’re using (including Citrix) via technology-independent, UI automation testing.

When manually populating the various test environments with test patients, it could take up to 10 minutes to create a single new patient registration. With Eggplant, the same task is completed in 1.5 minutes.
— Dorothy Kenwell, Senior QA engineer, MCIT

Any platform. Any browser. Any software.