Keeping Customers in the Digital World

Customer Experience Magazine

Today, customer data, knowledge, and insights are more valuable and of more strategic importance than ever before. Customers have more options, greater access to pricing information, and greater means to share their experiences with others, both good and bad, yielding more power, choice, and influence than ever before.

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Caitlin Stanford
Eggplant Releases New, RPA-Infused QA Tool

The tool leverages Eggplant’s Digital Automation Intelligence capabilities, which, according to the company, “can automate anything a person can do.” This includes recognition of screen images and text, as well as driving any application through keyboard and mouse inputs or through APIs.

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JB Brockman