Real visitors in real time tell the real story of your website's performance

Real Customer Insights tracks every visit to every page on your website and tells you how it’s performing. Instantly see which pages are slow for which visitors — and how that’s affecting your business.

We make large volumes of real-time data easy to understand, so you know:

  • How page load times are affecting conversions, session length, bounce rate, and revenue

  • Which pages are the slowest on your site

  • How performance relates to device, browser, ISP, and location

  • Which visitors are seeing the worst performance

  • Whether your CDN is delivering the performance value it should

  • Where to focus your development and infrastructure investment

With Real Customer Insights, you get the instant insight you need to deliver a fast, effective website to all of your customers.

What makes us different?

See how much faster your website needs to be to improve conversions.

You know faster websites make more money. But what does that mean for you? Our Real Customer Insights service analyzes your site’s speed as it relates to conversion, bounce rate, session length, and revenue. Using this data, we calculate how much faster you need to be to improve these KPIs.


How would conversions improve if your website loaded two seconds faster?


Instantly see what's affecting performance for different groups of users

The Significant Elements report shows you the factors that have the strongest correlation with load times. Keep drilling down to learn more about how different factors are affecting different user segments.


Understand which user segments are seeing the poorest performance and why.

Customized alerts

We give you the information you need when you need it. Want to know when a page’s performance is different from what you would expect? Set up alerts so you’re never left in the dark.


Simple, tailor-made alerts.

Quick, easy setup

Set up an account today and add a small line of JavaScript to your website to get started. Once we start to receive live session data from your website, your dashboard will populate with real-time performance analytics. And our experts will be on hand to help you get started.


Page impressions broken down by device type.

Easily spot changes in performance over time

The Performance Trends report shows expected ranges for metrics, including response start and download duration, based on previous results. Any results that fall outside this range are automatically highlighted, which makes it easier to spot and investigate anomalies.


The Performance Trends report automatically highlights anomalies.

Real-time view of performance by location

The mapping feature gives you an easy-to-consume view of performance by location — perfect for instant insights into CDN performance.


Get an instant overview of performance by location.

Create and pull reports easily

Analyze visits by location, device type, browser, or operating system, helping you pin down the factors that are affecting performance. Does your site slow down when lots of visitors are trying to use a particular service? Or are visitors on mobile devices seeing unusually slow load times on certain pages? Pull simple, clear reports that display the results — ready for use at internal or external meetings.


An overview of the worst-performing pages on the site.

Detailed insight

More detail is there when you need it. In this example, load times are broken down by device type.


Page load speed distribution by device type.

Drill down to see the different components of page load time for a deeper understanding of performance.


Breakdown of timing points for an individual page.

Real Customer Insights options

Real Customer Insights is available as a standalone service to both new and existing customers. We have a number of options available to suit your business needs and capacity.

Managed Real Customer Insights Services

Our managed Real Customer Insights option gives you access to our web performance consultants, helping you get maximum value from your monitoring.  Learn more about managed services.

Real Customer Insights with Monitoring Insights

Real Customer Insights the perfect complement to Monitoring Insights, our synthetic monitoring solution. While synthetic monitoring is essential for setting baselines and tracking changes in performance and availability over time, Real Customer Insights gives you a real-time view of what your customers actually experience.

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Learn how to enhance your website performance. Whatever your web performance problem, we’ll help you solve it.